General terms

The reproduction of the colours of our products is as accurate as it is shown in the picture, as
well as the shape of the product. Flowers are natural products and therefore it is accepted
there will be variances between the colour and shape of each individual flower. This as well
depends on the difficulty of reproducing the product. Therefore, there is a chance that your
received product might not be identical to the picture shown in your order.


Flowers by Laura Zemecke will do as much as it can to re-create the floral design and products
you have chosen as accurately as possible. However, the flowers and other products offered are
subject to availability, as seasonal and supply changes will occasionally affect floral designs and
other items on sale. Our bouquets and arrangements are handmade, so no two will ever be
identical. We reserve the right to substitute any product required or part of product, with an
alternate product of a similar style and equivalent (or greater) value and quality. Where
substitution of flowers is necessary, we will try to contact you via email. If you wish to discuss
the substitution we have made, please contact us. We will send you an e-mail confirmation of
our acceptance of the order including delivery date. We will try to meet any personal
requirements – communicated to us by phone or email.


In the event of any supply difficulties or if the flowers received from our growers that are
needed to make up your order do not meet our high quality standards.
Please be aware most lilies are considered toxic to cats and caution should be taken.


For your order to be processed and delivered on the required date, you must supply us with all
the relevant details of the recipient including full delivery details.
Your order will only be processed if full payment details are given.
Payment may be made by any of the methods indicated on the flowers payment page and will
be debited when you place your order. If any credit or debit card offered for payment is
declined by the card provider, we will make every effort to contact you on the number given at
the time of ordering for an alternative form of payment. If, for whatever reason, we are unable
to contact you and an alternative form of payment is not provided, the order will be cancelled.
If you wish to make any changes to your order please call us. Please note that any changes to
your order (such as delivery address, gift message) must be made at least 2 working days prior
to requested delivery date to ensure that we have time to amend your order prior to dispatch.

We cannot guarantee that we will be able to accept changes made to your order after that
Payment may be made by any of the methods indicated on the home & payment page of the
Flowers By Laure Zemecke website and will be debited when you submit your order. When you
submit your order by clicking on the [‘Yes, submit order’] button, you are consenting to be
bound by our terms and conditions contained in these Terms and Conditions and appearing
elsewhere on Flowers By Laura Zemecke website.
For peak season (Valentine’s Day and Mother’s Day), we cannot guarantee that we will be able
to accept changes to orders within 72 hours of the intended delivery date.


We do not accept liability for delay in the event if there is no-one to receive the order at the
delivery address. If the recipient is not there the item will be safe dropped and delivery notice
card will be left.
All delivery items must include a full and correct address, postal code and name of the
recipient. The sender (customer) is responsible for correctly entering the delivery details and all
perishable items with an address that is not correct will be returned for disposal. All deliveries
are standard deliveries unless otherwise agreed.
In the unlikely event we are unable to deliver your order, we will arrange another day for the
delivery with you or refund the cost of the order.
We can only accept amendments and cancellation requests no later than 3 days before
Valentine’s day and Mother’s Day.
Once an order has been placed – no cancellations or changes will be possible due to the high
volume of orders we are experiencing.

Refund and cancelation

However, due to the perishable nature of the flowers we will only accept returns and issue
refunds if the following is true; Flowers By Laura Zemecke has made a mistake with your order
or the flowers were severely damaged on delivery.
On the rare off-chance we have made a mistake with your order please notify us within a
maximum of 2 days from your delivery along with pictures depicting the issue and showing the
bouquet as a whole. Please forward to our email address.
Once our team verifies the issue, we will organise a replacement instantly and cover the costs
Condition of flowers 3 days is a good time frame for flower freshness, this can vary. There are
many factors when it comes to the lifespan of a flower such as it’s verity, room temperature

where it is kept, how often the stems are re-cut and water is changed. We must advise that any
bouquets that are delivered in “water bubbles” must be removed instantly and placed into a
vase with water.
Once the flowers leave our florist, we have no control over these factors. However if you
experience flowers wilting before this 3 day period, please send us a photo and we will review
them on a case by case basis.
Once your order has been accepted, your delivery date is guaranteed, provided the correct
address and postcode has been supplied.
Please note we require a picture of the faulty/damaged bouquet prior to requesting/processing
a refund.


Flowers By Laura Zemecke guarantees a quality product and service to our customer. Each
order consists of the highest-grade products. We investigate all complaints thoroughly. Refunds
or product replacements will be given in the event of all genuine complaints.
The following care procedures must be followed before any complaint is considered: Fill a clean
vase with fresh water and the correct amount of flower food. Cut stem ends at an angle with a
sharp knife. Remove all leaves which will be below water level. Check the water level daily;
replace with fresh water and flower food if necessary. Do not place flowers in a draught or near
any heat source or ripening fruit. These will reduce the vase life of the flowers. In the unlikely
event you are not entirely satisfied with your order please e-mail us.
If you are not 100% satisfied with your flower arrangement buying experience, please contact
us and let us know. We appreciate all feedback and we always strive to offer the very highest
level of service. Feel free to contact us via email and our customer service team will be happy to
offer prompt assistance. No matter the concern or problem, we always do everything in our
power to ensure customer satisfaction.

Cancelations by us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the products you have ordered
  • The price or description of the products was listed incorrectly due to a typographical error or
    an error in the pricing information received by us from our suppliers.
    If we do cancel your order we will notify you by email and refund any sum paid by you to your
    credit or debit card. We will not be obliged to offer any compensation for loss or
    disappointment suffered by you.